Terms of Service

1. Agreement to Terms

Welcome to Kholasa ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our educational software platform, website, and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Kholasa provides smart educational software designed for modern learners. Our platform includes:

• AI-powered personalized learning experiences
• Instant tutoring and educational support
• Smart content summaries and study tools
• Learning analytics and progress tracking
• Educational content creation and management tools
• Collaborative learning environments

Our Service is currently in development, and we may modify, update, or discontinue features at our discretion.

3. User Accounts and Eligibility

3.1 Eligibility

You must be at least 13 years old to use our Service. Users under 18 must have parent or guardian consent. For educational institution accounts, authorized representatives may create accounts on behalf of their institution.

3.2 Account Responsibility

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate, current, and complete information
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account

3.3 Educational Institution Accounts

Educational institutions may create institutional accounts with additional features and administrative controls. These accounts are subject to additional terms as specified in separate agreements.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for educational purposes, including:

• Creating and accessing educational content
• Participating in learning activities and assessments
• Collaborating with classmates and educators
• Tracking your learning progress

4.2 Prohibited Uses

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Upload malicious code, viruses, or harmful content
• Harass, bully, or harm other users
• Share inappropriate, offensive, or illegal content
• Attempt to gain unauthorized access to our systems
• Use the Service for commercial purposes without permission
• Circumvent security measures or access controls
• Share your account credentials with others

5. Educational Content and Intellectual Property

5.1 User Content

You retain ownership of content you create and upload to our Service. By using our Service, you grant us a limited license to use, store, and display your content as necessary to provide the Service.

5.2 Platform Content

Our Service, including software, text, graphics, logos, and other content, is owned by Kholasa and protected by intellectual property laws. You may not copy, modify, or distribute our proprietary content without permission.

5.3 AI-Generated Content

Our AI features may generate educational content, summaries, and recommendations. While we strive for accuracy, AI-generated content should be reviewed and verified by users and educators before relying on it for important educational decisions.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We never sell student or user data
• Educational data is used solely for educational purposes
• We comply with FERPA, COPPA, and other applicable privacy laws
• You have rights to access, correct, and delete your data

7. Payment Terms and Subscriptions

7.1 Free and Paid Services

We may offer both free and paid versions of our Service. Paid features will be clearly identified, and pricing will be displayed before purchase.

7.2 Billing and Refunds

• Subscription fees are billed in advance
• All payments are non-refundable unless otherwise specified
• We may offer refunds at our discretion for exceptional circumstances
• Educational institutions may have separate billing arrangements

7.3 Subscription Changes

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period.

8. Service Availability and Modifications

8.1 Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or due to circumstances beyond our control.

8.2 Service Modifications

We reserve the right to modify, update, or discontinue features of our Service. We will provide reasonable notice for significant changes that affect your use of the Service.

9. Limitation of Liability

To the fullest extent permitted by law:

• Our Service is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the Service in the past 12 months
• We are not responsible for content created by users or third parties
• Educational decisions should not rely solely on AI-generated content

10. Indemnification

You agree to indemnify and hold harmless Kholasa from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using account settings. Upon termination, your access to the Service will cease.

11.2 Termination by Us

We may terminate or suspend your account for violation of these Terms, illegal activities, or other circumstances that pose risks to our Service or other users.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may retain certain information as required by law or for legitimate business purposes.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of Egypt, without regard to conflict of law principles.

12.2 Dispute Resolution Process

We encourage resolving disputes through direct communication. For formal disputes, we prefer mediation before litigation. Any legal proceedings will be conducted in the courts of Giza, Egypt.

13. Changes to Terms

We may update these Terms periodically to reflect changes in our Service or legal requirements. We will notify users of significant changes via email or platform notification. Continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have questions about these Terms, please contact us:

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.